Computer Savvy? YES!!! ( photo / image / picture from Henry Johnson's Garden ) Monitoring some calls to Technical Support: Tech Support: What kind of computer do you have? Customer: A white one. ................................................ . Customer: Hi, this is Celine. I can't get my DVD out !!! Tech Support: Have you tried pushing the button? Customer: Yes, I'm sure it's really stuck. Tech Support: That doesn't sound good; I'll make a note. Customer: No, wait a minute, I hadn't inserted it yet. It's still on my desk . . . sorry. Thank you. ................................................ . Tech Support: Click on the 'MY COMPUTER' icon on the left of the screen. Customer: Your left or my left? ................................................ . Tech Support: Hello. How may I help you? Male Customer: Hi . . . I can't print. Tech Support: Would you click on 'START' for me and . . . Customer: Listen pal; don't start getting technical on me. I'm not Bill Gates!!! ................................................ . Customer: Good afternoon, this is Martha. I can't print. Every time I try, it says . . . 'CAN'T FIND PRINTER'. I even lifted the printer and placed it in front of the monitor, but the computer still says it can't find it!!! ................................................ . Customer: I have problems printing in red. Tech Support: Do you have a colour printer? Customer: Aaaah . . . . . . . . . . thank you. ................................................ . Tech Support: What's on your monitor now, ma'am? Customer: A teddy bear that my boyfriend bought for me at the 7-11 store. ................................................ . Customer: My keyboard is not working anymore. Tech Support: Are you sure your keyboard is plugged into the computer? Customer: No. I can't get behind the computer. Tech Support: Pick up your keyboard and take ten steps backwards. Customer: Okay. Tech Support: Did the keyboard come with you? Customer: Yes. Tech Support: That means the keyboard is not plugged in. Is there another keyboard? Customer: Yes, there's another one here. Wait a moment please. . . . . . . Ah, that one does work. Thanks. ................................................ . Tech Support: Your password is the small letter 'a' as in apple, a capital letter 'V' as in Victor, and the number '7'. Customer: Is that '7' in capital letters? ................................................ . Customer: I can't get on the internet. Tech Support: Are you absolutely sure you used the correct password? Customer: Yes, I'm sure. I saw my co - worker do it. Tech Support: Can you tell me what the password was? Customer: Five dots. ................................................ . Tech Support: What anti-virus program do you use? Customer: Netscape. Tech Support: That's not an anti-virus program. Customer: Oh, sorry . . . Internet Explorer. ................................................ . Customer: I have a huge problem! My friend has placed a screen saver on my computer . . . but, every time I move my mouse, it disappears. ................................................ . Tech Support: How may I help you? Customer: I'm writing my first email. Tech Support: OK, and what seems to be the problem? Customer: Well, I have the letter 'a' in the address, but how do I get the little circle around it. ................................................ . A woman customer called the Canon help desk because she had a problem with her printer. Tech Support: Are you running it under windows? Customer: No, my desk is next to the door, but that is a good point. The man sitting next to me is by a window, and his printer is working fine! ................................................ . . And last, but not least . . . . Tech Support: Okay Bob, press the control and escape keys at the same time. That brings up a task list in the middle of the screen. Now, type the letter 'P' to bring up the Program Manager. Customer: I don't have a 'P'. Tech Support: On your keyboard, Bob. Customer: What do you mean ? Tech Support: ' P' . . . on your keyboard, Bob. Customer: I AM NOT GOING TO DO THAT!!! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Some more chuckles from.... Hank
My daughter used to work as part of a Technical Support team. There are some really dumb folks out there. One woman said she wanted to know how long her computer would stay 'sleeping' as she was tired of tiptoeing around the house incase she woke it up. Thanks for the laugh Hank - I especially liked the last one.
I don't think I'm quite that bad. I used to have my son fix everything but with us now in Texas and him in Arizona that's not quite as easy. I set up my new computer and it does what I need it to do but it doesn't have anything extra on it. Someone tried to tell me to download something so it would work faster and easier. I told them it worked just fine as it is and if I started downloading stuff it wouldn't work at all. I didn't grow up with technology so it's not as easy. I need one of those little kids to help me and I bet my grandchildren could do it faster than I do. dooley
Yes sir, I laughed at all of those, but I think I may have been one of the callers. When my computer mess up it is usually user error.
Tech support has to have a sense of humor, otherwise they would go off the deep end. Great bunch of stories. Jerry
Gosh Hank, what's so funny about these people having the same problems I have with my computer? The Tech support people eventually tell me, "Go get your husband and put him on the line." I think they are sexist. . . .
